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An all services under one roof organization, an ode to community solidarity

The Analysis: A thorough exploration of how the Windsor Connection Resource Center (WCRC) came about and value-propositions within. It stands out for sheer determination and use of local goodwill.

Of interest to those in, wanting to get into or support :

Healthcare, nonprofit, community resources, social wellness, rural/small geographical limits, harnessing local support. 

This is of particular interest to those with intrapreneurial ambitions, more so those working in traditional industries. 

 "Social determinants bear a profound influence on the overall health of a person. There is no point in asking someone to take blood pressure meds, or even prescribing them if they have nothing to eat or don’t have a job”

                                                                        -Jill M Lord, Intrapreneur, RN and Patient Care Expert at Mt Ascutney Hospital & Health Center.

Over several discussions and communication, Jill Lord, who also serves as the Director of the Windsor Connection Resource Center (WCRC) discussed how WCRC came about.

She also talked in-depth of what were some of the critical decisions that allowed for a one-stop-shop for all health and wellness concerns (including copying machines!!) to be implemented, where none existed before. 
This aided for a smoother and more authentic analysis, something we are grateful to her for.


WHAT: A community health and wellness center, the center brings together a range of health and wellness services that citizens are entitled to under one roof. .

FOR: It is an all-inclusive space that serves the very vulnerable as well as the rest. 

REACH: It serves over 3,000 people annually and brings over 25+ providers to town.

SINCE: 2002

NUMBER OF EMPLOYEES: 2 part-time day managers run the day to day activities.

MODEL OF OPERATION: The hospital acts as the go-between the citizens and the providers, providing necessary skills and fund-raising etc. The owner of the building acts as property manager taking care of building maintenance, snow removal etc.  

FUNDING MODEL FOR THE CENTER: Unique agreement with the town; WCRC only needs to pay back loan if it wants to buy the building, something it has no interest in...significantly reducing the burden of property accrual. 

the process

The following set of analyses show the various stages in the innovation process.

  • Text in the main box (white background) explain the process, aka. what was done.

  • Further pointers (colored post-it callouts) highlight how & why some decisions and moves in the process continuum led to the accrual of value over the entire life cycle of the social venture.


The Map has been created to allow the reader to be able to see the different phases involved as well as be able to understand the significance of each move & how those contributed to the ultimate success.

Being open-minded and seeking help from every available resource is a hallmark of those working in this field of social innovation and enterprise. 

Accordingly, these case studies have been presented in such a way that people with ideas from disparate areas of work can seek some inspiration and commonality. Maybe the geography, or the cultural context or just the manner in which resources were used could be applied it toward their own venture.

Click on image to view larger size images; Alternately, simply click on the thumbnails below to see different stages of the innovation process. 

Process Map Key
The Ideation Phase
Funding and Implementation Issues
Scaling and Game Changers


Click on image to open  larger size gallery. Alternately, click on right of image to see gallery. Hover over each image to see description.

The Windsor Connection Resource Center can be contacted here

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